Our service is billed in advance on a monthly or annual basis and is non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.

Our policy for unused accounts is valid for a period of 7 calendar days from the date of the purchase. If you are not satisfied with the service for any reason you can ask for a refund. A refund will be issued only for unused accounts. If the period of 7 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

� Service must not be used.
� If no account features have been accessed, i.e. No Master Carton or Pallet Optimization calculations have been performed, no Brands or Products have been created or stored in Product Storage Hub, or no Shipping Order Forms created or saved.

If the conditions listed above are not met, we reserve the right not to issue a refund.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the “Get Support” form in your account.

This document was last updated on Oct 17, 2021.